FAQ

ORDERS

How do I place an order? To place an order with Marton Fraser, follow these steps:

1. Add your chosen items and their quantities to your shopping cart.
2. Click on the shopping cart icon.
3. Review your cart and proceed to checkout.
4. Log in to your account or register for a new one.
5. Confirm your shipping details, choose your payment method, and finalize your payment.

How can I track my order status? After your order has shipped, you'll receive a notification email. You can also sign in to ‘My Account’ and select ‘Order History’ to view your order's status. For further inquiries, email us at support@martonfraser.com.

Can I make changes to my order? You can cancel your order through the confirmation email as long as it hasn't left our warehouse. After dispatch, changes cannot be made until delivery.

Are customs and duties fees included? All customs and duties fees are covered by us, so you won't have to pay additional fees upon receiving your package.

Can I use more than one discount code at a time? Only one discount code can be used per order at checkout. Save any additional codes for future purchases. Usage is subject to the terms of the discount code.

PRODUCT

What size should I order? Our size guide offers general recommendations, but fit may vary by style, such as oversized items. For specific measurements and sizing help, please contact us.

What kind of warranty or guarantee do you offer? We ensure all items are of high quality and reliability. Our Quality Control team checks each product before shipment.

PAYMENT

What types of payments do you accept? We accept Visa, MasterCard, Maestro, Discover and PayPal. Ensure your billing address matches the one on file with your bank.

How can I pay without a credit card? If you don’t have a card, PayPal is recommended for its security. Register at https://www.paypal.com if you don't have an account, then use it on our site.

What if my payment fails? Double-check your details and consult your bank if issues persist. Contact us with as much information as possible about the problem, including operating system, browser, payment method, error messages, and order details.

DELIVERY

Where do you ship? We ship worldwide. More details are available on our Shipping Info page.

How long is the delivery time? Preparation takes a few days; Delivery takes approximately 7 to 15 business days. Visit our Shipping Info page for more details specific to your location.

What if there's no tracking update or my delivery is missing? International shipments may delay updates until customs clearance. If marked delivered but not received, check with neighbors or the courier, and contact us for further assistance.

RETURN & REFUND

What is your Return Policy? You have 30 days from receipt to initiate a return. Visit our Return Policy page for full details.

What if there’s an issue with my order? Contact us immediately at support@martonfraser.com with your order number and details of the issue, including photos if it’s a quality concern.

When will I receive my refund? Refunds are processed within 7 days after we receive your return. We’ll notify you via email once processed. If you haven’t received a refund after 28 days, please contact us.

Can I exchange items? Yes, thanks to our 30-day fit guarantee program, you can ensure the perfect fit. If the size you ordered does not fit, please contact our customer service team at support@martonfraser.com within 30 days of receiving your item. We will happily send you a new item in the correct size, free of charge. This guarantee ensures that you are completely satisfied with your purchase, allowing you to shop with confidence and ease.