Return Policy

We understand the disappointment of receiving an unexpected item, and at Marton Fraser, we're committed to supporting you throughout your shopping experience.

We offer a 30-day return window, which allows you to request a return within 30 days from the date you receive your items.

Return Process:

• Step 1: Log into your account, select the relevant order, review the details, and submit a return request. If you encounter any issues, please contact us at support@martonfraser.com with the following details:
  • Item(s) you wish to return
  • Order number
  • Reason for return
  • Photo of the item as it is now
  • For quality issues, please include images of the specific faulty parts.
• Step 2: If we accept your return, we'll send instructions on how and where to send your package.
• Step 3: After we receive your returned items at our warehouse, we'll process your refund within 5 business days. You will receive a confirmation email once the return is complete.

Eligibility for Returns:

• Items must be unworn, in original condition, with original packaging and tags attached. Items not meeting these criteria will not be accepted.
• Final Clearance products are not eligible for returns or refunds.
• Non-returnable categories include lingerie, tights, socks, and accessories (except belts and bags). Swimwear is returnable only if the hygiene liner is intact due to health and safety concerns.
• Matching sets cannot be refunded separately.
• Products paid with Store Credit are considered Final Sale and are not returnable.

Non-Quality Related Return Conditions:

• Loose threads, raw edges, fabric thickness, or color differences due to monitor variations are not considered defects.
• Returns due to dissatisfaction with style, color, or personal preference are not considered defects.
• Damage from wear, washing, improper care, self-repair, or modifications are not defects.
• Sizing issues, based on our size chart, are not considered defects. Please check the actual measurements of items as sizes may vary.

Refund Processing:

Refunds are processed within 3-5 business days after we receive the returned items and are issued via the original payment method:

• Credit/debit card refunds are processed within 5 business days. Contact your bank for posting timelines.
• Store Credit payments are Final Sale and not refundable.

Important Notes:

• The original shipping fee is non-refundable.
• We currently do not offer exchanges. You may place a new order and initiate a return for the previous one.
• Returns must be requested before sending items back.
• Ensure no items from other sellers are included in your return package. We cannot return these to you.
• Unrequested returns will not be accepted.
• We are not responsible for delivery failures due to negligence, such as incorrect contact details or refusal of delivery. If your order details are incorrect, contact us at support@martonfraser.com immediately with the correct information.